A financial analytics and portfolio management platform that turns scattered account data into decisions people can actually act on.
- React
- Node.js
- Python
- PostgreSQL
Relay
The right engineer, with the right part, first time
A field service platform pairing an offline-first engineer app with a dispatch board that schedules on skills, parts and travel together.
- Industry
- Field Service, Utilities
- Year
- 2026
- Screens
- 09
Overview
About the project
Relay is a concept product for field service operations where the second visit is the real cost. Jobs get scheduled on availability alone, so an engineer arrives without the right skill or the right part and the whole thing repeats a week later. Relay schedules against skills, van stock and travel at the same time, and the engineer app works entirely offline because the places engineers work rarely have signal.
The challenge
Dispatch schedules on who is free, because that is the only thing the calendar knows. Whether the engineer holds the right certification, or whether the part is on their van rather than in the warehouse, is discovered on site — and a first-time fix becomes two visits and an unhappy customer.
Our solution
We scheduled against skills, van stock and travel together, so a job is only offered to an engineer who can actually complete it. The engineer app holds the day's work, asset history and forms offline and syncs when signal returns, and van stock is reconciled from parts used rather than counted at the depot once a week.
What we built
- 01Dispatch boardJobs scheduled against skills, van stock and travel at once.
- 02Offline engineer appThe full day's work available with no signal, syncing later.
- 03Van stockParts on each van tracked from usage rather than a weekly count.
- 04Asset historyEverything previously done to this asset, on site, offline.
- 05Proof of workPhotos, readings and a signature captured against the job.
- 06First-time fixMeasured per skill and per part, so the causes are visible.
- 07Live ETAThe customer's window narrowed as the day actually runs.
Desktop
Where the product doesits heaviest work.
The full-width interface, screen by screen.
Mobile
Rebuilt for onehand.
The same information hierarchy, rebuilt for a screen you hold in one hand.
More work
Other projects
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Project brief