Refund Policy

At Martians, we aim to deliver high-quality software that meets your requirements. If something goes wrong, this policy explains when you're eligible for a refund and how to request one.

• The delivered software does not function as described or intended.
• It fails to meet the features and functionality explicitly agreed upon in the project scope.
• You've given us detailed feedback and a reasonable opportunity to resolve the issue.
• The refund request is submitted within 30 days of purchase.

• Change of mind or an incorrect purchase, once work has already begun.
• Unauthorized, fraudulent, or abusive use of our services.
• Custom development work already completed and delivered in line with a signed agreement.
• Products or services purchased through a third party — please refer to their refund policy instead.

To request a refund, email info@martian.ae with your order or project details and the reason for your request. Our team will review your request and may ask for additional information to assess it fairly.

We aim to respond to refund requests within 5 business days. Approved refunds are processed back to your original payment method within 7–10 business days, depending on your payment provider.

Questions about this policy? Reach out to us at info@martian.ae. This policy may be updated from time to time — we recommend checking back periodically.